Returns & Refunds Policy

Last Updated: August 12, 2006

Because Cotton Valley Roots offers herbal preparations, ingestible products, topical preparations, ritual products, and personalized remedies intended for individual use, we do not accept general returns or exchanges after delivery.

Ritual & Remedy Products

Sales of herbal remedies, tinctures, teas, salves, oils, bath preparations, ritual offerings, and other personal-use products are final once delivered.

For health, safety, and product-integrity reasons, we cannot restock or resell returned personal-use products.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, leaking, or contains the wrong product, contact Cotton Valley Roots within 3 days of delivery.

Please provide your order information and clear photographs of the product, packaging, shipping label, and damage when applicable.

After reviewing the situation, we may provide an appropriate replacement, refund, or other resolution.

Cancellations

For standard in-stock products, cancellation requests may be considered if an order has not yet entered processing or preparation.

We cannot guarantee cancellation after an order has begun processing, been prepared, or shipped.

Herbal Care Consultations

There is no fee to submit an Herbal Care intake.

If Cotton Valley Roots determines after preliminary review that we are able to move forward, you will be invited to begin a $100 Herbal Care Consultation.

Once consultation work has begun, the consultation fee is non-refundable because it compensates for individualized services already being performed, including consultation, review, research, professional time, and discernment.

The consultation fee is separate from the cost of personalized medicine and is not applied as a credit toward a custom remedy.

Personalized Herbal Remedies

If a custom remedy is recommended, you will receive its full price and estimated preparation timeline before deciding whether you would like Cotton Valley Roots to prepare it.

You are under no obligation to purchase a recommended remedy.

Once you choose to proceed, payment for the custom remedy must be received in full before preparation begins.

Because personalized remedies are developed and prepared specifically for one individual, they cannot be cancelled, returned, or refunded once preparation has begun, except where required by law or if Cotton Valley Roots is unable to complete the agreed remedy.

If Cotton Valley Roots Cannot Fulfill Your Order

If Cotton Valley Roots accepts payment for a product or custom remedy and subsequently determines that we cannot fulfill it, we will refund the applicable amount paid for the unfulfilled product or service.

Allergies, Sensitivities & Personal Preference

Please review all ingredients and product information before purchasing or using an offering.

A product generally is not eligible for refund solely because of personal preference, scent, taste, texture, or an individual response unless the product is defective, incorrect, or otherwise qualifies under this policy or applicable law.

For Herbal Care, clients are responsible for providing complete and accurate information regarding known allergies, sensitivities, medications, supplements, and other requested information.

Shipping Charges

Original shipping charges generally are not refundable once an order has shipped unless the refund results from an error by Cotton Valley Roots or applicable law requires otherwise.

Additional shipping costs resulting from an incorrect customer-provided address, refused delivery, or certain returned-to-sender packages may be deducted from any applicable refund or charged for reshipment.