Privacy Policy
Last Updated: August 12, 2006
Cotton Valley Roots, LLC (“Cotton Valley Roots”, “CVR”, “we”, “us”, or “our”) respects your privacy and is committed to handling your personal information thoughtfully and responsibly.
This Privacy Policy explains how we collect, use, store, and share information when you visit our website, purchase our products, join our email community, contact us, or participate in our Herbal Care services.
Information We Collect
Depending on how you interact with Cotton Valley Roots, we may collect information including your name, email address, mailing and billing address, telephone number, order information, payment-related information, communications with us, and information you voluntarily provide through forms on our website.
When you participate in Herbal Care, we may also collect information that you voluntarily provide about your wellness, medications, supplements, allergies, sensitivities, pregnancy or breastfeeding status, health concerns, herbal preferences, and other information relevant to reviewing your request for personalized herbal support.
Please provide only information you are comfortable sharing, and that is relevant to the services you are requesting.
How We Use Your Information
We may use your information to process and fulfill orders; communicate with your regarding purchases or Herbal Care; review Herbal Care intake submissions; develop personalized herbal recommendations; provide customer service; maintain business and transaction records; send marketing communications when you have elected to receive them; improve our website and offerings; maintain website security; comply with legal obligations; and protect the rights and interests of Cotton Valley Roots and our customers.
Information submitted through Herbal Care is used for purposes related to reviewing and providing your requested Herbal Care services and associated business, safety, and recordkeeping needs. We do not use the wellness information contained in your Herbal Care intake to enroll you in marketing communications.
Payment Information
Payments may be processed through third-party payment processors including Squarespace Payments and Square.
Cotton Valley Roots does not intentionally collect or store complete payment-card numbers through our own records when those transactions are processed by our payment providers.
Your payment information may be processed according to the privacy and security practices of the applicable payment provider.
Website, Analytics & Email Services
Our website is hosted through Squarespace. We may use Squarespace Analytics, Google Analytics, Squarespace Email Campaigns, Squarespace Payments, Square, and related technologies to operate our website, understand how visitors interact with it, communicate with customers, and process transactions.
These service providers may process certain information according to their own privacy practices.
Cookies & Similar Technologies
Our website may use cookes are similar technologies to operate properly, remember preferences, analyze website traffic and performance, and understand how visitors interact with the site.
Your browser may allow you to block and remove cookies. Disabling certain cookies may affect some website functionality.
Email Communications
If you choose to join our email community, we may send you newsletters, product announcements, educational content, and other communications from Cotton Valley Roots.
You may unsubscribe from marketing emails at any time using the unsubscribe option provided in those communications.
Transactional or service-related emails, such as order confirmations and Herbal Care communications, may still be sent when necessary to provide a service you requested.
How We Share Information
We may share personal information with service providers when reasonably necessary to operate Cotton Valley Roots, including website hosting, payment processing, analytics, email services, shipping, and other business support services.
We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect Cotton Valley Roots, our customers, or others.
Cotton Valley Roots does not sell Herbal Care intake information or use it for unrelated advertising purposes.
Herbal Care Records & Retention
Because Herbal Care involves individualized formulation and recordkeeping, we may retain Herbal Care intake forms, formulation notes, recommendations, associated correspondence, acknowledgment records, and transaction information for up to seven years following your most recent Herbal Care interaction, unless a longer period is reasonably necessary because of an active dispute, legal obligation, investigation, or other legitimate business need.
Other information is retained only for as long as reasonably necessary for the purposes for which it was collected, to satisfy legal and accounting obligations, resolve disputes, or maintain appropriate business records.
When information is no longer reasonably needed, we may delete, destroy, or anonymize it.
Security
We take reasonable administrative and technical measures designed to protect personal information in our possession.
However, no website, email system, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.
Your Privacy Choices
You may contact Cotton Valley Roots to request that we correct or delete personal information we maintain about you, subject to information we may need to retain for legal, safety, accounting, dispute-resolution, or legitimate business purposes.
Applicable privacy rights may vary according to your state of residence.
Children’s Privacy
Our website, products, and Herbal Care services are intended for individuals 18 years of age or older.
We do not knowingly offer Herbal Care services to minors or intentionally collect Herbal Care intake information from individuals under 18.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal requirements.
The date at the top of this page indicates when the policy was most recently revised.
Contact
Questions regarding this Privacy Policy may be submitted through the Contact page at Cotton Valley Roots.