Effective date: September 16, 2026

Cotton Valley Roots respects your privacy and is committed to handling your personal information with care. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you visit or make a purchase through our website.

By using this website, submitting information through a form, joining the Cotton Valley Roots community, or making a purchase, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

• Your name

• Email address

• Billing and shipping address

• Phone number, if you provide it

• Order details, including products purchased and transaction history

• Messages you send through our contact form or email

• Email preferences and engagement information, such as whether an email is opened or a link is clicked, when available through our email service provider

• Device, browser, IP address, and website-use information collected through cookies, Squarespace, analytics providers, payment processors, or similar technologies

Cotton Valley Roots does not directly collect or store complete payment-card information. Payment information is processed by the payment provider used at checkout.

How We Use Your Information

We may use your information to:

• Process, fulfill, and deliver your orders

• Communicate with you about your order, shipment, refund, replacement, or customer-service request

• Send Notes from the Roots, community emails, updates about Collections, and Small Batch Offering notices if you choose to join the list

• Respond to messages or questions you send us

• Maintain website security, prevent fraud, and protect our rights

• Improve the website, offerings, communications, and customer experience

• Comply with legal, tax, accounting, or regulatory obligations

Email Communications

When you join the Cotton Valley Roots community, you may receive emails that include Notes from the Roots, reflections, updates, and word when new Collections or Small Batch Offerings are ready.

You may unsubscribe at any time by using the unsubscribe link included in marketing emails or by contacting us at hello@cottonvalleyroots.com. Opting out of marketing emails does not prevent us from sending necessary transactional messages about an order you have placed.

How We Share Information

We may share information only as reasonably necessary with service providers that help us operate the business, including:

• Squarespace, which hosts this website and may process forms, website data, and commerce-related information

• Payment processors that process checkout transactions

• Shipping carriers that deliver orders

• Email-marketing providers that manage subscriber lists and email delivery

• Professional service providers, such as accountants, attorneys, or insurance providers, when needed

• Government authorities or other parties when disclosure is required by law, necessary to respond to lawful requests, or necessary to protect our rights, safety, customers, or business

We do not sell personal information for money. We do not rent or trade subscriber lists.

Cookies and Analytics

This website may use cookies, pixels, analytics tools, or similar technologies to help the website function, remember preferences, understand site traffic, measure email or site engagement, and improve visitors’ experience.

You may be able to adjust browser settings to refuse or delete cookies. Some features of the website may not function properly if cookies are disabled.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

We use reasonable administrative, technical, and organizational safeguards intended to protect the information we collect. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Cotton Valley Roots is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us at hello@cottonvalleyroots.com so we can take appropriate steps to delete it.

Your Privacy Choices

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal exceptions.

To submit a privacy request, contact us at hello@cottonvalleyroots.com with the subject line Privacy Request. We may need to verify your identity before responding.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” above will reflect the date of the most recent revision. We encourage you to review this page periodically.

Contact

For privacy questions or requests, contact:

Cotton Valley Roots, LLC
hello@cottonvalleyroots.com