Effective date: September 16, 2026

Cotton Valley Roots creates herbal and body-care preparations in limited, small batches with care and intention.

Because our offerings include ingestible herbal tinctures and topical body-care products, all sales are final. We do not accept returns, exchanges, or refunds for products once an order has been placed.

This policy helps protect product quality, hygiene, safety, and the integrity of the small-batch preparations we share.

Before placing an order

Please review all product descriptions, ingredients, use guidance, sizing or volume information, and shipping details before completing your purchase.

You are responsible for reviewing ingredients and determining whether an offering is appropriate for your personal circumstances. If you have allergies, sensitivities, medical conditions, are pregnant or nursing, or take medication, please consult a qualified healthcare professional before using an herbal product.

Damaged, incorrect, or missing items

While we do not accept returns, we want you to receive the items you ordered in good condition.

If your order arrives damaged, incorrect, or missing an item, contact Cotton Valley Roots within 3 calendar days of confirmed delivery at hello@cottonvalleyroots.com.

Please include:

• Your full name

• Order number

• A brief description of the issue

• Clear photographs of the product, packaging, shipping box, shipping label, and any visible damage

After reviewing the information, Cotton Valley Roots may offer a replacement, store credit, or refund at our discretion when an order was damaged in transit, incorrect, or incomplete due to our error. A replacement may not be available if a Small Batch Offering has sold out.

Do not discard the product or packaging until we have reviewed your request and provided instructions.

Order cancellations

Orders may be canceled only if they have not yet been processed, packed, or shipped.

To request a cancellation, email hello@cottonvalleyroots.com as soon as possible and include your order number. We cannot guarantee that cancellation requests can be fulfilled, particularly for limited Small Batch Offerings that may be processed quickly.

Once an order has been processed, packed, or shipped, it is final and cannot be canceled, returned, exchanged, or refunded except as described above for damaged, incorrect, or missing items.

Shipping issues

Please ensure that your shipping address is complete and correct before placing an order. Cotton Valley Roots is not responsible for packages sent to an address entered incorrectly at checkout.

If tracking shows a package as delivered but you cannot locate it, please first contact the carrier and check with household members, neighbors, or your building office. We will reasonably assist with carrier inquiries when possible, but packages marked delivered by the carrier are not automatically eligible for replacement or refund.

For more information, please review our Shipping Policy.

Questions

If you have a question about an offering before purchasing, please contact us before placing your order. We are glad to help with general product, ingredient, or order questions, though we cannot provide medical advice or determine whether a product is appropriate for a specific health condition.

Cotton Valley Roots, LLC
hello@cottonvalleyroots.com