Shipping Policy

Last Updated: August 12, 2006

Cotton Valley Roots, LLC currently ships eligible orders within the United States and to eligible U.S. military and diplomatic addresses, subject to carrier, destination, product, and legal restrictions.

Processing Times

In-stock Ritual and Remedy products generally require 3 - 5 business days for processing before shipment.

Processing time is separate from carrier transit time.

Business days do not include weekends or federal holidays.

During launches, holidays, high-volume periods, weather events, or other unusual circumstances, processing may take longer. We will make reasonable efforts to communicate significant known delays.

Personalized Herbal Care Orders

Custom Herbal Care remedies have their own preparation timelines.

The preparation period begins after the client accepts the recommendation and payment for the personalized remedy has been received.

Custom tinctures and oil-infused products generally require approximately four weeks to macerate before straining, bottling, and final preparation.

This preparation period is not shipping time.

Once your remedy is complete, the order will then enter our normal shipping preparation process.

Shipping Carriers

Orders may be shipped through USPS, UPS, or FedEx, depending on destination, package contents, carrier requirements, and availability.

Cotton Valley Roots reserves the right to select an appropriate shipping method for each package.

Shipping Costs

Shipping charges, when applicable, are calculated or displayed during checkout based on the order and the available shipping options.

Tracking

When tracking is available, tracking information will be provided after shipment.

Please allow time for the carrier’s tracking system to update after a shipping label is created.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you discover an error.

We cannot guarantee that an address can be changed after an order has entered processing or shipment.

Additional shipping charges resulting from an incorrect or incomplete address, refused delivery, or returned-to-sender package may be the responsibility of the customer unless the error was caused by Cotton Valley Roots.

Delivery Delays

Carrier transit estimates are not guaranteed by Cotton Valley Roots.

Once a package has been accepted by the carrier, delays caused by weather, carrier operations, transportation disruptions, military mail routing, destination restrictions, or other circumstances outside our reasonable control may affect delivery.

Lost or Missing Packages

If tracking indicates that your shipment is delayed or missing, please contact us so we can review the situation and determine appropriate next steps.

A package showing “delivered” may require additional investigation with the carrier before replacement or refund eligibility can be determined.

Damaged Orders

If an order arrives damaged or leaking, contact us within 7 days of delivery and include photographs of the outer packaging, shipping label, and damaged product whenever possible.

Please retain the packaging until the issue has been resolved, as the carrier may require documentation.