Effective date: September 16, 2026

Cotton Valley Roots prepares offerings in small batches and ships orders with care. This policy explains how we process, ship, and deliver orders.

Processing Time

Orders are generally processed within [3–5 business days] after payment is received, excluding weekends, federal holidays, announced shop closures, and periods of unusually high order volume.

Processing time is the time needed to prepare your order before it is handed to the carrier. It is separate from carrier transit time.

Because Small Batch Offerings are limited and prepared with care, processing times may occasionally vary. If we expect a significant delay, we will contact you using the email address provided at checkout.

Shipping Locations

Cotton Valley Roots currently ships to:

• The United States and U.S. territories

We do not ship internationally at this time unless expressly stated at checkout.

Shipping Rates and Carriers

Shipping rates are calculated at checkout based on the shipping address, selected shipping method, package weight, and/or order total.

Orders are shipped through USPS. Available shipping options and estimated transit times will appear at checkout when available.

Carrier transit estimates are not guarantees and may be affected by weather, holidays, carrier delays, or circumstances outside our control.

Shipping Confirmation and Tracking

When your order ships, you will receive a shipment-confirmation email with tracking information when tracking is available.

Please allow up to [24–48 hours] for carrier tracking to update after you receive a shipping-confirmation email.

Accurate Shipping Information

Customers are responsible for entering a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.

If you notice an error, contact hello@cottonvalleyroots.com immediately. We will do our best to assist if the order has not yet been packed or shipped, but we cannot guarantee address changes after an order enters processing.

Cotton Valley Roots is not responsible for orders sent to an address entered incorrectly by the customer.

Delays, Lost Packages, and Delivery Issues

Once an order is accepted by the carrier, transit times and delivery are controlled by the carrier. Cotton Valley Roots is not responsible for delays caused by the carrier, weather, holidays, incorrect addresses, or events outside our reasonable control.

If tracking shows that a package has been delivered but you cannot locate it:

1. Check the delivery location, mailbox, building office, and surrounding area.

2. Ask household members or neighbors whether they accepted the package.

3. Contact the carrier directly to request delivery details or open a claim.

4. Contact Cotton Valley Roots at hello@cottonvalleyroots.com with your order number and any carrier claim information.

We will reasonably assist with carrier inquiries when possible, but we do not guarantee replacement or refund for packages marked delivered by the carrier, except where required by law or where we determine an exception is appropriate.

Damaged Packages

If your package arrives visibly damaged, take clear photographs of the shipping box, shipping label, packing materials, and product before discarding anything. Contact us within 3 calendar days of delivery at hello@cottonvalleyroots.com.

Please review the Refund Policy for damaged, defective, or incorrect orders.

Alcohol-Containing Products

Some tinctures may contain alcohol. Shipping availability may be limited by carrier rules, destination laws, or other requirements. Cotton Valley Roots reserves the right to cancel, modify, or refund an order if an alcohol-containing product cannot legally or safely be shipped to the address provided.

Before offering alcohol-containing tinctures for shipment, verify the requirements of your specific carrier and each destination where you intend to sell. Do not assume that a normal ground-shipping method is automatically permitted.

Contact

Questions about shipping may be sent to:

Cotton Valley Roots, LLC
hello@cottonvalleyroots.com